Due to the nature of our bird's nests, all sales are final and are not eligible for a refund or return. If for any reason you need to send our product back to us, customer will bear the shipping cost.
For our subscription service, once your subscription starts you can’t get a refund for any payments you’ve already made.
If our product arrived damaged or you are unsatisfied with our product for any reason, please contact us at hello@lenebirdsnest.com immediately within 5 days and we will rectify it right away.