Frequently Asked Questions

Generally, edible bird's nest is suitable for people of all ages, young and old. As long as you are not allergic to bird's nest, it is a great health and beauty supplement.

Our product is free from chemicals and hence suits pre- and post-natal mothers!

Unlike what is common in the market, all our bird's nests are cleaned by only water, with no chemicals or any preservatives. Hence, our bird's nests are suitable for pregnant mothers and those who are going through confinement.

For best absorption, bird's nest should be taken on an empty stomach right after waking up, or right before going to bed.

Our raw bird's nests are from Malaysia. The bottled bird's nests are made in Singapore, in an SFA approved facility.

Our body can absorb about 1.5 to 3g of bird's nests daily, in dry weight. Each bottle of LENE is specially tailored for your daily consumption.

We recommend keeping it in the fridge as soon as you receive your LENE. To consume, you can either have it chilled or warm!

Edible bird's nest is best consumed in small amount everyday, as the body is unable to absorb the nutrients when consumed excessively. Hence, it is more effective to consume it on a daily basis than to eat a large amount once a week. LENE is specially crafted to make it convenient for you to keep to your daily bird's nest routine.

We assure you that our bird's nests is without sugar as stated on our nutritional label. The subtle sweetness in LENE comes from monk fruit, also known as luo han guo.

Are you looking for unique wedding favours for your special day? Or perhaps a luxurious gift set for your customers? Whatever your occasion is, we are happy to work with you to create a deluxe experience for you. For large order or customisation, please reach out to us at hello@lenebirdsnest.com or Whatsapp us at +65 88980779.

We provide free local courier delivery, delivered within 3-5 working days. We also offer next working day express delivery at $10.

Our working days are from Monday to Friday. If you urgently need something delivered by Saturday or Sunday, please leave a note in your order and we will do our best to fulfil it.

Delivery is via our dedicated courier, directly from us to you. This ensures that you receive your LENE in pristine condition.

Currently, we are only delivering our bird's nests locally in Singapore. We are working towards expanding overseas. Stay tuned on our IG or newsletter!

LENE is vegetarian friendly and halal compliant, but not halal certified.

Due to the nature of our bird's nests, all sales are final and are not eligible for a refund or return. If for any reason you need to send our product back to us, customer will bear the shipping cost.

For our subscription service, once your subscription starts you can’t get a refund for any payments you’ve already made.

If our product arrived damaged or you are unsatisfied with our product for any reason, please contact us at hello@lenebirdsnest.com immediately within 5 days and we will rectify it right away.

We sell raw bird's nests that we use to produce our own products. Please reach out to us at hello@lenebirdsnest.com for more information. We do bird's nests wholesale to B2B but are happy to sell B2C as well.