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Frequently Asked Questions

  • Who is LENE for?

    Generally, edible bird's nest is suitable for people of all ages, young and old. As long as you are not allergic to bird's nest, it is a great health and beauty supplement.

  • What is your refund policy?

    If for any reason you are not satisfied with our product, please reach out to us at feedback@lenebirdsnest.com.

  • When does your order open?

    For one-time purchases, delivery opens four weeks before delivery date. For subscription, delivery is on the same weekend as the day you place your order.

  • When is the best time to enjoy LENE?

    For best absorption, bird's nest should be taken on an empty stomach right after waking up, or right before going to bed.

  • When is the expiry date of LENE?

    LENE is best taken within 2 months of the production date printed on the jar.

  • Why take LENE every day?

    Edible bird's nest is best consumed in small amount everyday, as the body is unable to absorb the nutrients when consumed excessively. Hence, it is more effective to consume it on a daily basis than to eat a large amount once a week. LENE is specially crafted to make it convenient for you to keep to your daily bird's nest routine.

  • Why return the jars?

    We adore the idea of a milkman-delivery system which allows us to be sustainable and responsible towards the environment - by re-using the jars, we reduce waste, and do our part to take care of the earth. Rest assured that your jars will be thoroughly cleaned and sterilised!

  • Why is delivery once a week?

    All our bird's nests are brewed to order. As we are a very small team, we are still looking to expand to open up more delivery days. Currently, the delivery is on weekends - to help you kickstart your routine at the start of the week!

  • Do you do customisation or bulk orders?

    Are you looking for unique wedding favours for your special day? Or perhaps a luxurious gift set for your customers? Whatever your occasion is, we are happy to work with you to create a deluxe experience for you. For large order or customisation, please reach out to us at hello@lenebirdsnest.com or Whatsapp us at +65 88980779.

  • Do you deliver internationally?

    Currently, we are only delivering domestically in Singapore. We are working towards expanding overseas. Stay tuned on our IG or newsletter!

  • Are you halal certified or vegetarian?

    LENE is vegetarian friendly and halal compliant, but not yet halal certified.

  • How much is delivery?

    We provide free local delivery when you order more than a box. For orders with one box, delivery is $10. Delivery is via our dedicated courier, directly from us to you without going through any sorting centre. This ensures that you receive your LENE in pristine condition.